Technical Operations Assistant

About the role:

As a Technical Operations Assistant, you will play a hands-on role in supporting the deployment, maintenance, and quality assurance of our hardware systems in the field. You’ll work closely with our Logistics & Customer Support Lead and act as a counterpart to the Customer Support team, focusing specifically on the hardware support side of customer operations.

This is a junior, versatile role ideal for someone comfortable working with their hands, travelling to customer sites, and assisting with a wide range of technical and operational tasks. You’ll also interface regularly with the Hardware Engineering team to escalate technical issues and feed back insights from the field.

A typical day in this role looks like:

• Hardware Support & Troubleshooting:
  Assist with hardware-related issues as they arise. Support quality control tasks such as stock checks and unit clean-ups, and coordinate with Customer Support and Hardware teams to resolve or escalate faults.
  

• On-Site Repairs & Field Work:
  Visit customer sites, such as waste recycling facilities, to support the diagnosis and repair of hardware, acting as a hands-on support person for field operations.
  

• Installation Support
  Assist for site assessment, installation coordination and logistical planning related to installation work. Participate in installation work, this includes working at heights (training will be provided).
   

• Stock & Production Tracking:
  Maintain and update the production and units (hardware) tracker, ensuring visibility of unit locations and status at all times. Monitor unit movements and manage coordination for dispatching units to various field sites. Provide weekly report on units movement.
  

• Logistical Coordination:
  Serve as the liaison between internal teams and external local and international courier services as well as customers. Organise pickups and deliveries, especially during periods of team leave (e.g., Logistics Ops Lead annual leave), ensuring seamless logistical flow. Handle shipping documentation and keep records organised. 

Please note: This role requires you to be in our office approximately 3 or 4 days per week.

• Background in field service, maintenance, or installation work involving electrical or mechanical systems. Strong hands-on troubleshooting skills and practical experience are essential.
  

• Hands-on & Practical Attitude: Comfortable rolling up sleeves to get the job done — whether it’s repairing hardware on-site or packing a unit for delivery.
  

• Field-Ready: Willing and able to travel to field sites when necessary to conduct installations, repairs, or assessments.
  

• Organisational Skills: Experience managing stock levels, tracking unit movements, and handling logistical workflows.
  

• Clear Communicator: Ability to liaise between multiple teams and external couriers; confident in communicating updates, issues, and solutions clearly and efficiently.
  

• Problem Solver: Comfortable dealing with ambiguity and taking initiative when processes are incomplete or evolving.
  

• Team Player: Willing to support both the Logistics & Support and Hardware teams, and capable of stepping into various roles during staff absences.
  

• A UK Driving Licence will be necessary. 

It’d be a plus if you had:

• Knowledge of a European language

• Experience in the waste management industry

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About Greyparrot:

The world is in a waste crisis.

Currently we produce 2.1 billion tons of solid waste per year. Data collection of the waste we produce is non-existent, meaning no systematic transparency and no accountability. It means that recycling targets are not upheld, dumping of waste into our oceans remains nobody's responsibility, recyclables get sent to landfill or incineration, and producers get away with sub-standard packaging. Thus, recycling rates stubbornly remain at 10% and, unless we change, by 2040 the plastic stock in the ocean will have quadrupled - a problem that already costs society $1.5 trillion each year.

Our mission is to increase transparency and automation in waste management to accelerate the circular economy. Currently, our camera system and AI software are deployed in recycling plants and waste facilities around the world to measure material flows and provide waste analytics. We have compiled a team of experts to deploy our technology and we’re looking to expand our team.

On offer:

• 🏖️ 25 Days Holiday plus Bank Holidays in UK: Additionally, carry over up to 3 unused holiday days each new year.

• 🍏 Unlimited Healthy Snacks: Fuel your day with a variety of fresh fruit, tea, coffee, and healthy snacks every time you’re in the office.

• 👶 Enhanced Parental Leave: Experience comprehensive support with enhanced maternity, paternity, adoption, or shared parental leave.

• 🎓 Learning and Development Budget: Invest in your professional growth with a dedicated budget of £500 per year.

• 🧘‍♂️ 1-1 Mental Health Support: Prioritise your mental well-being with personalised support and 1-1 therapy provided by Spill.

• ☀️ Summer Friday Half-Days: Celebrate the warmer months with Friday half-days.

• 🚴 Cycling Benefits: Take advantage of our cycle to work scheme, allowing you to purchase a bicycle through salary sacrifice, saving at least 26%, or opt to rent a bicycle for up to 12 months.

• 💼 Home Office Budget: Enhance your remote work setup with a yearly budget of £500 dedicated to equipping your home office with the tools and resources you need for optimal productivity.

• 🌍 Nomad Working: Immerse yourself in the freedom of nomadic work with our 12-day allowance, usable within a 1-3 hour time difference.

A few things to note:

• Not open to recruiters.

• Only applicants who have the right to work in the UK will be considered at this time.

• Please note that we will filter screening questions for authenticity; pure AI-generated answers will result in automatic disqualification. We want to hear your voice and personal experience.

• We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.