VP of Operations

Purpose:

We are excited to welcome a VP of Operations into our team! Working across Greyparrot, the ideal candidate will be a natural at empowering others, providing clarity in confusion and a structured approach to business operations. Driven by data, an AI curious mindset and a sense of belief in our purpose - this role will heavily influence the day-to-day runnings of the business. 

The VP of Operations will oversee the Customer Support, Logistics, Business Operations, and Implementation teams, ensuring that Greyparrot’s operational backbone is robust, scalable, and aligned with company goals. This role reports directly to the CEO and the Board, and will collaborate closely with leaders across Commercial, Product, People, and Finance to deliver operational excellence.

Key responsibilities:

Operations and Logistics

• Design, implement, and continuously refine business operations and logistics frameworks that support company OKRs and enable sustainable growth.

• Ensure compliance with all business policies, certifications, and health & safety standards; proactively identify and mitigate operational risks.

• Lead and coach the logistics team to deliver high-quality, efficient service and continuous improvement across hardware delivery, installations, and customer sites.

• Oversee inventory management, supply chain optimisation, and vendor relationships to ensure on-time, cost-effective delivery and scalability.

• Partner with the Finance team on budgeting, forecasting, and financial tracking to ensure transparency, cost efficiency, and effective resource allocation.

• Sign off invoices related to operational activities and maintain robust approval and audit trails.

• Lead and coach the Business Operations team on legal and contractual aspects of customer and partner relationships, including SLAs, compliance, and renewals.

• Maintain key performance indicators (KPIs) across operational functions, using data to drive accountability and decision-making.

• Lead initiatives to automate and streamline business processes through system improvements and technology adoption.
  

Customer Success and Implementation

• Oversee implementation and customer success teams to ensure projects are delivered efficiently and customers receive exceptional service and measurable value.

• Develop and track key customer success metrics, ensuring proactive communication and issue resolution across accounts.

• Partner cross-functionally with Product and Commercial teams to translate customer feedback into actionable insights and product improvements.

• Build scalable processes that enhance onboarding, deployment, and long-term customer satisfaction.
  
  

Cross-Functional Collaboration

• Act as the operational link between departments, ensuring alignment and information flow between Commercial, Product, and Finance functions.

• Collaborate with the executive team to turn strategic objectives into operational plans, measurable targets, and consistent execution.

• Champion data-driven decision-making and promote operational visibility through dashboards, OKRs, and reporting tools.
  
  

People and Leadership

• Provide clear direction, coaching, and accountability across all direct reports.

• Foster a culture of empowerment, collaboration, and continuous improvement across teams.

• Partner with People Operations to ensure strong performance management, development planning, and talent retention.

• Model Greyparrot’s company values and help strengthen the culture through consistent leadership behaviours.
  
  

Leadership and Ad Hoc Responsibilities

• Contribute to company-wide strategic planning and organisational development.

• Provide board-level reporting on operational progress, challenges, and KPIs as required.

• Travel as needed within the UK and internationally.

• Maintain a 2–3 day per week presence in the London office.

Greyparrot is looking for a seasoned operational leader who thrives in ambiguity, brings structure to complexity, and knows how to build teams, systems, and processes that can scale internationally. This role requires someone who can move seamlessly between strategy and execution, lead with clarity, and create the operational backbone of a rapidly growing AI hardware–software business.

Essential skills:

• Scaling Operations in High-Growth Environments: A track record of leading operations in a scaling tech or deep-tech company, ideally Series A–C, where you’ve built or significantly transformed processes across logistics, implementation, customer success, and business operations.
  

• Hardware + Software Operational Experience: Familiarity with complex supply chains, installations, field deployments, or similar environments where physical products and software intersect.
  

• People Leadership Across Multiple Functions: Experience managing and developing multidisciplinary teams (e.g., logistics, implementation, support, business ops), with a leadership style rooted in clarity, empathy, and accountability.
  

• Process Design & Operational Frameworks: Proven ability to introduce structure, define operational rhythms, establish KPIs, and create systems that drive alignment, transparency, and consistent delivery.
  

• Cross-Functional Execution: Comfortable partnering directly with founders and working closely with Product, Commercial, Finance, and People teams to turn business goals into practical, measurable operational plans.
  

• Data-Driven Decision Making: Strong analytical instincts with experience using metrics, dashboards, and insights to set priorities, diagnose issues, and optimise performance.
  

• Risk, Compliance & Quality Oversight: Experience ensuring operational compliance, health & safety, and high-quality execution across multiple sites, vendors, and customer environments.
  

• Calm, Clear Communicator: Someone who brings order to chaos, communicates proactively, and creates confidence and momentum across the organisation during periods of rapid change.

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About Greyparrot

The world is in a waste crisis.

Currently we produce 2.1 billion tons of solid waste per year. Data collection of the waste we produce is non-existent, meaning no systematic transparency and no accountability. It means that recycling targets are not upheld, dumping of waste into our oceans remains nobody's responsibility, recyclables get sent to landfill or incineration, and producers get away with sub-standard packaging. Thus, recycling rates stubbornly remain at 10% and, unless we change, by 2040 the plastic stock in the ocean will have quadrupled - a problem that already costs society $1.5 trillion each year.

Our mission is to increase transparency and automation in waste management to accelerate the circular economy. Currently, our camera system and AI software are deployed in recycling plants and waste facilities around the world to measure material flows and provide waste analytics. We have compiled a team of experts to deploy our technology and we’re looking to expand our team.

On offer:

• 💰 Competitive London-based salary (salary band available upon application) + Employee stock option scheme

• 🏘️ Customised hybrid working between office and home

• 🏖️ 25 Days Holiday plus Bank Holidays in UK (or statutory country-equivalent if higher): Additionally, carry over up to 3 unused holiday days each new year.

• 💙 Paid sick leave for physical and mental health needs.

• 🍏 Unlimited Healthy Snacks: Fuel your day with a variety of fresh fruit, tea, coffee, and healthy snacks every time you’re in the office.

• 👶 Enhanced Parental Leave: Experience comprehensive support with enhanced maternity, paternity, adoption, or shared parental leave.

• 🎓 Learning and Development Budget: Invest in your professional growth with a dedicated budget of £500 per year.

• 🧘‍♂️ 1-1 Mental Health Support: Prioritize your mental well-being with personalized support and 1-1 therapy provided by Spill.

• ☀️ Summer Friday Half-Days: Celebrate the warmer months with Friday half-days.

• 🚴 Cycling Benefits: Take advantage of our cycle to work scheme, allowing you to purchase a bicycle through salary sacrifice, saving at least 26%, or opt to rent a bicycle for up to 12 months.

• 💼 Home Office Budget: Enhance your remote work setup with a yearly budget of £500 dedicated to equipping your home office with the tools and resources you need for optimal productivity.

• 🌍 Nomad Working: Immerse yourself in the freedom of nomadic work with our 12-day allowance, usable within a 1-3 hour time difference.

A few things to note:

• We are working with JBM Recruitment for this role. All screening will be done by their team, before moving to the next stage of the process. 
  

• Only applicants who have the right to work in the UK will be considered at this time.
  

• Please note that we will filter screening questions for authenticity; pure AI-generated answers will result in automatic disqualification. We want to hear your voice and personal experience.
  

• We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.